911USB

Frequently Asked Questions

911USB is the only product that is immediately recognized.

How much information will a 4GB USB hold?

That depends on what you have copied onto it! If you simply fill in the templates with your medical information, you can store thousands of pages of typed information. However, CT scans and high resolution images do take up more space.

What FREE Templates are included?

Many people just like writing stuff down! You can print out the forms and fill them in as you wish to help organize your records. As a courtesy we have included these templates:

Medical history
Medication list
Food & drug allergies
Emergency contacts
Doctors / insurance / pharmacy contact info
DNR forms & medical directives
Religious requests / treatment restrictions

We suggest that you search the internet for any forms that you don't see here. Be aware that some states have their own formatted forms to use for specific treatment or legal medical directives. Hard copies of some legal forms are still required, so always keep paper copies of everything that you store on the USB.

What format are the template documents?

The templates are all in Microsoft Word format. We provide them for your convenience as a tool to organize your information.

Is my information safe & secure?

It is as safe as your wallet or car keys! If you tend to lose either one on a regular basis, then we suggest that you buy TWO! Seriously though, YOU decide what information you want stored on the device. Encryption software is included on each unit. If you password protect your documents, the password must be used to gain access! In many emergency situations, you may not be conscious! DISCUSS THIS WITH FAMILY & FRIENDS in making the decision on whether or not to encrypt your files! The decisions are totally up to you. 911USB is simply providing you a tool to organize your medical records and emergency contact information. If you lose your password, we can not assist you in recovering it!

How do I get a list of my prescription medications & medical records?

Walgreens and CVS & most major pharmacies will print your prescription medication lists for you. Your doctors office can also provide hard copies of lab reports & test results if you request them. You can also get your Hospital records by requesting that those be sent to you. (some facilities may charge for this service). If you already have a medical directive, that document can also be scanned onto the device. Records from online patient portals can be saved directly onto the USB from any computer. (see the "how to video" tab for additional instructions. Whatever documents you scan, keep the paper copies in a secure place as a back up.

I don't have a PC. Where can I get my records scanned?

I would ask a family member to help you. For large amounts of records, a copier with a scanner works best. If you only want to keep a few pages of info, take a cell phone picture of each page and then email them to a friend / family member to put onto your 911USB.
In the near future, local insurance agents & hospitals will be familiar with the product & may be able to scan & load your files for a nominal fee. Many local libraries also have computers that the public can use.

Do you have a back up of my records in case my 911USB is lost or damaged?

NO! This is your info kept only on your 911USB. We suggest that you always keep the paper copies of your records as a back up in case you ever lose your 911USB.
We do have customers who also keep a back up on their home computer and/or a family members computer as well.

Are these things durable? What's the warranty?

We use high quality USB devices that are durable under "normal circumstances." We guarantee that the product will be free from defects upon delivery. Within 30 days, you may return any defective 911USB device for a full refund or replacement. They are not intended for rigorous daily use and/or exposure to excessive temperatures, moisture, dirt, children, dogs! Yet another reason to buy 2 and keep one as a back up!

LIABILITY IN THE EVENT OF DAMAGE OR LOSS

By purchasing a 911USB, the buyer understands that the unit is sold as a personal medical records management tool. The buyer determines what information is stored on the device and whether or not to use the encryption software provided. Other than providing a blank useable product at the time of delivery, 911USB has no responsibility or liability for its use/misuse/damage or loss. We recommend that it be used as an additional source of medical records and that a hard copy of all records contained on the device be kept in a secure location as well.